Frequently Asked Questions

General

What is LaundryView?
Why do I see a blank screen?
What if I can't find my laundry room?
What does "Available", "In Use", "Idle", and "Unavailable" mean?
How do the alerts work?
How can I send an alert to my cell phone?
Where can I access LaundryView from?
How do I report a problem with a washer or dryer?
What is the Weekly Usage report?
Why do I get re-directed to a screen that says I am not authorized to use LaundryView?

Text Alerts

How do Text Alerts work?
How do I set an Text Alert with my mobile phone?
Is there a charge for Text Alerts?
Do I need to register with LaundryView to receive Text Alerts?
Will you keep my phone or email address private?
Can I send an email instead of a text message?

LaundryView® Mobile

What is LaundryView® Mobile?
What kind of device do I need to access m.laundryview.com?
How do I set a Text Alert?
What is the weekly usage report?
How do I report a problem and request service?




General


What is LaundryView?

LaundryView is a Web-based system that allows you to monitor the status of washers and dryers in connected laundry rooms from any computer with Internet access.

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Why do I see a blank screen?

You may not have Flash installed on your computer. If so you will see only white space where the enhanced layout should be displayed. Either click on the Classic Mode link to see a 2-D view of the room or click the button below to be redirected to the Adobe Flash download site.

Get Adobe Flash Player

 

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What if I can't find my laundry room?

If you are not able to successfully find your location and view the list of laundry rooms, it is possible that the specific laundry room you are looking for is not connected to the LaundryView system yet.

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What does "Available", "In Use", "Idle", and "Unavailable" mean?

Each machine reports its status to LaundryView several times a minute. Your browser display is refreshed once a minute or whenever you click the Refresh icon. A machine is "Available" if it is not currently running a cycle. "In Use" means it is running. "Idle" means that it has finished a cycle but the door has not yet been opened. "Unavailable" means that LaundryView has detected a problem with the machine.

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How do the alerts work?

To set an alert you should first click the Login link and enter your e-mail address and password. Alerts work two ways.

  1. If a room is busy, you can click on the Need a Machine? button to request to be notified when a specified number of washers and/or dryers are no longer running a laundry cycle.

    and / or

  2. If you have laundry in a washer or dryer, you can click on the machine to request a notification when it has completed its washing or drying cycle.

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How can I send an alert to my cell phone?

Standard LaundryView alerts are generated as e-mails but can be easily sent to your cell phone as a text message. Click here for an explanation of how to send e-mail messages to your phone. Once you know how to create an e-mail address that will be pointed to your phone, use it to create your profile with LaundryView. Alerts for that profile will then be sent to your phone.

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Where can I access LaundryView from?

You can access LaundryView from any computer with Internet access.

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How do I report a problem with a washer or dryer?

Click here to report a problem with a washer or dryer.

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What is the weekly usage report?

The weekly usage report should help you to avoid the busiest times in the laundry room. It shows you how busy the laundry room was, hour by hour, during the previous two weeks. The activity levels are based on the number of machines that were started during the hour as follows:

  • High - More than two-thirds of the washers and dryers were started
  • Medium - One-third to two-thirds of the washers and dryers were started
  • None - Less than one-third of the washers and dryers were started

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Why do I get re-directed to a screen that says I am not authorized to use LaundryView?

Once you have successfully connected to LaundryView, the system will place a cookie on your computer that will automatically direct you to the correct place next time you visit. At most locations you should always be able to connect through www.laundryview.com but in some cases, you will need a specific link to get to LaundryView the first time. To guarantee that you always get access from this computer, enable cookies and visit the specific link for your location.

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Text Alerts


How do Text Alerts work?

LaundryView® Text Alerts is a service that allows you to request a text message when your washer or dryer has finished its cycle.

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How do I set an Text Alert with my mobile phone?

Follow the steps below to set a Text Alert:

  • While you are in the laundry room, note the unique code on the Text Alerts poster and the numbers on the label of the washer or dryer you want to monitor.
  • Once your cycle has started, send a text message to textme@lvnotify.com with the label of the machine you wish to monitor and the unique code separated by the *. See example below:

    A01*999992

  • Once the cycle has completed, you will receive a text message alert on your mobile phone!

  • If you want to request an alert later and want to know the unique code for the room, you can visit this web site and read it from the table shown above.

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Is there a charge for Text Alerts?

No, there is no additional charge. Standard text messaging rates apply.

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Do I need to register with LaundryView to receive Text Alerts?

No. The Text Me Alerts platform allows anyone to set a Text Alert without having to register with LaundryView.

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Will you keep my phone or email address private?

Yes. The phone number or e-mail address that you provide in order to receive a Text Alert will not be used for any other purpose. Click here to view our Privacy Policy.

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Can I send an email instead of a text message?

Yes! The same alerts platform can be used with an e-mail message instead of a text message. To do this, just send an e-mail with the label of the machine and the unique code separated by an * as the subject of the e-mail to textme@lvnotify.com.

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LaundryView® Mobile


What is LaundryView® Mobile?

LaundryView® Mobile is a web application that allows you to monitor the status of washers and dryers in connected laundry rooms from any device that provides a compatible browser.

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What kind of device do I need to access m.laundryview.com?

LaundryView Mobile is supported on web-enabled smartphones such as iPhones, Androids and new versions of Blackberry using the HTML5 platform. You can also view this website from any computer that has a compatible browser.

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How do I set an alert to be notified when a cycle is complete?

LaundryView® Text Alerts is a service that allows you to request a text message when your washer or dryer has finished its cycle.

Select the machine for which you would like to receive an alert and enter your mobile phone number. Click the "Set Alert" button and a notification will be sent as a text message to your phone. Standard text messaging rates apply.

Note: If you click the "Don't prompt me for my phone number" box you will not have to reenter your phone number each time.

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What is the weekly usage report?

The weekly usage report can help you avoid the busiest times in the laundry room. It shows you how active the laundry room is on an hourly basis during the pervious two weeks. The activity levels are based on the number of machines started during the hour based on the following:

  • High: more than 2/3 of washers were started
  • Medium: 1/3 - 2/3 of the machines were started
  • Low: less than 13 of the machines were started

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How do I report a problem and request service?

Select the blue icon to the right of the machine that you would like to report a problem with. Enter your mobile phone number and select a problem description from the list. Click "Report a Problem" to submit the request directly to the Mac-Gray service dispatch system, to generate a service call.

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Visit a Laundry Room

DEMO LOCATION

BUILDING #1 (999991)  (OFFLINE)
BUILDING #2 (999992)  (OFFLINE)
BUILDING #3 (999993)  (OFFLINE)
BUILDING #4 (999994)  (OFFLINE)